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FAQ'S

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What is the status of my job?

First we need to "find" your job information. To do this simply select "JOB HISTORY" from the main menu. Then type in some of the project name in the box (filter) under the "Project Name" header. Alternatively you can use the other filter fields. This will help you find the job that you are interested in.

When you find your job, the "Job Status" column will tell you what the current status is.

When is my job going to be ready?

There are many factors that determine how long it takes to produce a job. The Online Calculator will calculate the date when we expect the job to done and this will displayed when ordering as well as on the "Job History" page. That date does not include any shipping time.

Find your job information by selecting "JOB HISTORY" from the main menu. Then type in some of the project name in the box (filter) under the "Project Name" header. Alternatively you can use the other filter fields.

When you find your job, the "Estimated Due Date" column will tell you what the expected date is.

I can't find the tracking number to my job.

Not all jobs that ship will have automated tracking numbers.

For those that do, you can select "JOB HISTORY" from the main menu. Then type in some of the project name in the box (filter) under the "Project Name" header. Alternatively you can use the other filter fields. This will help you find the job that you are interested in.

When you find your job, the "Job Status" column will have a link with the Tracking Number.

Has my job shipped?

The "Job Status" column in the "JOB HISTORY" page will display "Shipped / Completed" if your job has shipped.

You can use the box (filter) under the "Project Name" header and/or the other filter fields to search for the specific job you are interested in.

How do I find the PDF proof?

If a job is still in the proof/approval process, on the "JOB HISTORY" page, in the "View" column there will be a little "Red (or Green) Checkmark". Click on that to go the Job Proof page.

If a proof has been uploaded it will be listed. There will also be two little buttons to right. The Magnifying Glass is a link to view the pdf proof online. The Green Arrow is a link to download the pdf proof to your computer.

If you want to find an older proof, there is no direct link. Simply go to the Job Details page for job, click on the Upload Art link. On that page you will find the tab for the Job Proof page.